988 Network Quality Supervisor - 988 Suicide Crisis Helpline

On November 30, 2024, 9-8-8 was launched in Canada as a new national three-digit number for suicide prevention and emotional distress. This groundbreaking new service is available 24/7/365 and accessible to everyone from coast to coast to coast. 9-8-8: Suicide Crisis Helpline follows a network model with nearly 40 local, provincial and territorial, and national crisis lines co-delivering the service.  9-8-8 Partners are the backbone of the service and are located across Canada. They provide existing crisis services within their communities, as well as taking 9-8-8 calls and texts. Other 9-8-8 partners include Hope for Wellness who offer specialized support for First Nations, Inuit and Métis, and Kids Help Phone, who specialize in supporting young people reaching out to 9-8-8.  9-8-8 is led and coordinated by the Centre for Addiction and Mental Health (CAMH) and funded by the Government of Canada.

9-8-8 is currently seeking two (2) highly motivated and experienced full-time, permanent Supervisors to join our Network Quality Team.  The Network Quality Team is responsible for ensuring 9-8-8 services are adherent to best practices and standard operating procedures. Under the direction of the 9-8-8 Network Quality Manager, the Quality Improvement Supervisor is responsible for supporting all 9-8-8 Suicide Crisis Helpline (a network of 40+ partner organizations) quality assurance and quality improvement efforts. The QI Supervisor assists and collaborates with the Quality Team to conduct quality assurance activities for the 9-8-8 network to assure that all partners are performing optimally, investigate complaints and have an awareness of issues impacting the service.