#136105 - Technical Lead - Full-Stack Production Systems

Company Description

We are seeking a hands-on Product Designer to create and ship authentication, account-management, and account-security experiences across web and mobile surfaces. This role owns small-to-mid scoped initiatives from problem framing and exploration through validation, engineering-ready specifications, implementation quality assurance, and launch, while partnering with senior designers on larger efforts.

Enterprise experience strongly preferred.

Job Description

• Own end-to-end product design for defined authentication and account-management initiatives.

• Frame problems, explore concepts, iterate with partners, and deliver engineering-ready specifications.

• Audit and map current sign-up, sign-in, routing, account, and security-settings experiences.

• Identify inconsistencies and seams across related identity and account flows.

• Design complex, multi-path experiences that respond to user and account conditions.

• Produce rapid MVP explorations for experimental work.

• Deliver responsive web and mobile-web designs with complete empty, loading, error, edge-case, and recovery states.

• Create redlines, interaction details, and clear implementation documentation for engineering.

• Conduct lightweight usability validation and draft interface copy for content review.

• Provide design quality assurance through implementation and launch.

• Participate in engineering scoping and refinement, reasoning about authentication, verification, session states, routing logic, and system dependencies.

• Work within an established design system and extend it responsibly when new patterns are needed.

Qualifications

Must-Have Skills

• A portfolio demonstrating strong product and visual design craft, including end-to-end web and mobile application flows. Applications without a portfolio will be considered incomplete.

• Product-design experience shipping production software, ideally involving account, onboarding, or other flow-based product experiences.

• Experience designing, shipping, and iterating in close partnership with product management and engineering.

• Proven ability to design complex, multi-path flows that branch according to user or account conditions.

• Thoughtful handling of edge cases, error and recovery states, accessibility, and user control across connected surfaces.

• Strong UX principles and the ability to translate business and technical requirements into clear design direction.

• Experience working within and responsibly extending an established design system.

• Mastery of Figma, solid prototyping skills, and experience producing clear engineering-handoff documentation.

• Clear communication and a collaborative, low-ego approach to cross-functional work.

• Balanced strength in systems thinking and visual execution.

• Technical literacy to reason directly with engineers about authentication flows, verification and session states, routing logic, system dependencies, and error handling. Coding is not required.

• 3–5 years of UX design experience. Portfolio evidence and case-study depth matter more than tenure; candidates must show shipped, engineering-implemented work on complex multi-path flows and the ability to operate independently on defined initiatives.

Nice-to-Have Skills

• Experience with authentication, identity, account security, or other trust-related product experiences.

• Experience designing sign-up, sign-in, onboarding, settings, or preferences interfaces.

• A data-informed approach using research, experimentation, and product metrics.

• Experience running lightweight usability testing and drafting interface copy with research and content partners.

• Experience designing for international audiences or regulated requirements.

• A portfolio case study showing an authentication, verification, or account-lifecycle flow redesigned end to end with measurable friction or conversion outcomes, or comparable workflow mapping and systems reasoning.

• Prior contractor experience with a record of quickly learning complex product areas and operating independently.

• Experience identifying inconsistencies across identity or account surfaces and driving cross-flow alignment.

• Thoughtful use of AI for exploration, prototyping, research synthesis, or documentation while preserving human judgment.

• A bias toward operationally useful artifacts that engineers can build from.

Required Tools & Platforms

• Figma.

• An established or enterprise-scale design system.

• Prototyping and engineering-handoff workflows.

• Jira, Confluence, Slack, or equivalent collaboration tools.

Location, Time & Engagement

• Candidates must be based in the United States.

• US Central Time working-hour coverage is required.

• This is a remote contract engagement at 40 hours per week.