Word & Brown Companies

The QC Administrator I provides support by quality checking documents processed by member and group processing centers for accuracy. They are responsible for identifying discrepancies and reporting errors to the corrections team while maintaining data confidentiality.

Support account management ticketing for broker partners and internal staff, focusing on claims, eligibility, and policy changes. Act as a liaison between agencies and carriers to resolve service requests and manage online enrollment processes.

Lead and manage a group of Business Analysts while providing hands-on oversight for requirements gathering and deliverable development. Coordinate with IT and stakeholders to ensure the successful execution of company initiatives and continuous process improvement.