Word & Brown Companies

Support account management ticketing for broker partners and internal staff, focusing on claims, eligibility, and policy changes. Act as a liaison between agencies and carriers to resolve service requests and manage online enrollment processes.

Facilitate the sale of small group and group-related products by supporting brokers and negotiating with carriers. Manage new business relationships and ensure a speedy underwriting process to meet monthly goals.

Lead and manage a group of Business Analysts while providing hands-on oversight for requirements gathering and deliverable development. Coordinate with IT and stakeholders to ensure the successful execution of company initiatives and continuous process improvement.