Provide phone and email technical support for Garland products, advising technicians, service agencies, sales teams, and customers on equipment repairs and replacement parts. Resolve customer and product issues, document dispatch and warranty information, support service coordination, and travel to the field when needed.
The Principal Business Systems Analyst is responsible for supporting, enhancing, and optimizing QAD Adaptive Enterprise and Enterprise Edition environments across global operations. This role partners with Finance and IT to translate business requirements into effective system solutions while resolving complex financial reporting issues.
The Technical Training Specialist is responsible for designing and delivering expert technical training programs for Factory Authorized Service technicians on Garland equipment. They also manage training logistics, develop instructional materials, and evaluate trainee performance to ensure service excellence.
The technician provides technical phone and email support for foodservice equipment while analyzing critical customer situations and manufacturing issues. They also assist in determining repairs, managing dispatch systems, and participating in after-hours on-call rotations.
The Service Coordinator acts as the central point of contact for customer service inquiries and manages the dispatching of service calls. They are responsible for coordinating with Factory Authorized Service Agents, updating customer information in Salesforce, and ensuring timely resolution of service issues.
The Tech Service Specialist provides technical support for Garland products via phone and email while analyzing customer feedback to improve manufacturing and design. They also assist in determining equipment repairs, manage dispatch systems, and provide training to service teams.
