WakeMed Health & Hospitals

The representative manages complex billing, insurance workflows, and payment collections for oncology patients. They act as a liaison between patients and healthcare professionals to provide cost estimates and financial assistance options.

Provides administrative support, training, and onboarding for physician coders while monitoring productivity and quality assurance. Manages daily workflows and maintains team cohesiveness to lead effective change.

The senior coder provides extensive knowledge for timely and accurate coding and DRG assignment while abstracting medical records. They also serve as a liaison between coders and the clinical documentation specialist team regarding documentation issues.