Unity MSK

The New Patient Intake Coordinator manages the referral pipeline by reviewing incoming authorizations and conducting high-volume outbound calls to schedule orthopedic appointments. They are responsible for maintaining accurate documentation in the EMR and ensuring patients receive timely access to care.

The Call Center Agent is responsible for responding to patient inquiries, verifying eligibility, and scheduling appointments. They also maintain communication equipment and ensure quality standards are met while handling patient referrals.