Transparent BPO

The Team Lead is responsible for guiding and motivating a group of agents to achieve performance metrics and maintain a productive atmosphere. Key duties include managing daily operations, conducting coaching sessions, and overseeing attendance and payroll errors.

The Vice President of Business Development is responsible for driving revenue growth by acquiring new BPO contracts and managing the full sales lifecycle. They will build and maintain a robust sales pipeline while representing the company brand to prospective clients through consultative engagement.