You will own the end-to-end quality strategy, implementing testing standards for functional, non-functional, and AI-specific features. You will also drive a quality engineering culture by integrating automated testing into CI/CD pipelines and monitoring production observability.
The Director of Security will own the SOC 2 Type II program end-to-end and serve as the primary security contact for customers and prospects. They will design incident response policies, manage cloud security posture, and evaluate security monitoring tools.
Lead onboarding webinars and design customized training plans to ensure effective customer adoption of the AI platform. Act as a product expert to guide users in optimizing workflows and collaborate with support teams to resolve technical issues.
Manage a portfolio of customers to ensure goal achievement, satisfaction, and retention through regular check-ins and support. Collaborate with product and sales teams to provide customer insights and execute growth opportunities.
