Answer incoming crisis and emotional support calls while providing compassionate, non-judgmental listening. Accurately document call interactions and follow established crisis intervention protocols to ensure caller safety.
Answer incoming crisis and emotional support calls while providing non-judgmental listening and intervention. Accurately document call interactions and maintain strict confidentiality in accordance with organizational protocols.
The Crisis Line Associate answers incoming calls from individuals in distress, providing compassionate listening and emotional support. They are responsible for assessing caller needs, following crisis intervention protocols, and accurately documenting interactions.
