TeleClinic

The role involves building, maintaining, and scaling automation scenarios to streamline workflows for Patient Support and Medical Quality teams. Key tasks include automating ticket routing, escalation workflows, and regulatory reporting using no-code/low-code tools.

Design, deploy, and maintain secure and scalable AWS cloud infrastructure while ensuring high reliability and performance. Implement security best practices, automate infrastructure using Terraform, and maintain compliance with GDPR and ISO 27001 standards.

Act as the final escalation point for complex technical issues and integration problems regarding the connection of medical practices to the telematics infrastructure. Provide hands-on remote support for doctors and collaborate with product development and external partners to find sustainable solutions.

Provide medical consultations to patients via phone, video, or live chat within a shift model from a home office. Conduct deep research on symptoms and refer patients to specialists within the network when necessary.