Talkspace Corporate

Provide exceptional support to clients regarding benefits coverage and service issues while resolving complex escalated inquiries. Contribute to departmental growth by identifying contact trends and suggesting improvements to knowledge resources and support processes.

Own the strategy and roadmap for member onboarding to improve activation and early engagement through rapid experimentation. Partner with Engineering, Design, and Data Science to reduce friction and leverage AI for personalized user experiences.

The consultant will facilitate peer support conversations and conduct check-in sessions to guide members through platform features and resources. They are responsible for supporting member engagement and sharing insights gathered from these interactions.

The VP of Payer Partnerships will cultivate and manage relationships with senior executives at high-priority accounts to drive strategic growth and referrals. They are responsible for overseeing the sales cycle, leading contract negotiations with national payers, and ensuring successful service implementation.