Respond to customer inquiries via phone, email, and chat while assisting with product selection and order management. Collaborate with the team to improve customer experience and maintain accurate records of interactions.
The Senior Site Merchandiser will own the end-to-end shopping experience on SwimOutlet.com, translating customer intent and data into intuitive, AI-driven merchandising strategies. This role involves close collaboration with buying, planning, and product teams to optimize navigation, search, and product discovery while eliminating friction in the customer journey.
The Social Media Manager will own the end-to-end organic social presence and production of creative assets for SwimOutlet. This includes shooting and editing video, managing ambassador programs, and collaborating with the CMO to optimize paid social performance.
