Smile AI GmbH

You will act as the primary contact for software clients, managing strategic relationships and driving contract renewals and upsell success. Additionally, you will serve as the voice of the customer by prioritizing feedback for the product team and managing escalations at the business level.

You will develop and execute content and research strategies while managing the creation and distribution of complex industry-related materials. Additionally, you will analyze marketing performance using KPIs and collaborate with internal stakeholders to optimize content impact.