The Technical Support Analyst will investigate and resolve complex customer issues related to robotic and software systems using diagnostics, logs, and telemetry. They will also build automation tools and AI-assisted workflows to improve support efficiency and reduce manual effort.
The Robotics Deployment and Support Engineer manages the full lifecycle of retail robot deployments, including physical installation, network configuration, and digital onboarding. They are also responsible for building automation tools and scripts to improve deployment speed and operational quality.
Lead the company's editorial and communications strategy to strengthen reputation and accelerate growth in the physical AI sector. This includes managing executive platforms, corporate narratives, PR agencies, and industry influence across retail and technology ecosystems.
Lead retail customer education, robot certification, and store community programs to drive product adoption and customer advocacy. Collaborate cross-functionally to design onboarding communications and operationalize voice-of-customer insights for the Store Intelligence platform.
