Handle customer inquiries primarily by phone, with additional support through email and chat; analyze requests, resolve standard issues, and provide software guidance. Record cases in the ticketing system, escalate complex issues to second-level support or development, and maintain the knowledge base while sharing feedback on recurring problems.
Manage the commercial sales process from preparing quotes through order processing, invoicing, and license administration, while supporting the sales team and maintaining accurate customer, contract, and license records. Handle customer and partner inquiries, monitor contract renewals, prepare sales reports, and use AI tools to improve and automate processes in collaboration with internal teams.
Own new-customer sales for SelectLine across Bavaria, Baden-Württemberg, and Hesse, managing the process from lead generation through negotiation and contract close. Develop regional prospects and partner relationships, present ERP solutions, maintain the CRM pipeline, represent the company at events, and coordinate with internal teams to support successful customer projects.
