You will be responsible for the development, configuration, and integration of BMC Helix ITSM SaaS solutions. This includes creating workflows, managing Digital Workplace Catalog services, and configuring bidirectional integrations.
Resolve complex Level 2 technical incidents for Windows, macOS, and Citrix VDI environments. Collaborate with infrastructure, network, and security teams to ensure service continuity and SLA compliance.
Ensure the stability and evolution of the Workplace environment by administering corporate platforms and managing the software lifecycle. Responsibilities include resolving complex incidents, managing software distribution, and participating in modernization and automation projects.
Act as the N3 technical reference for Workplace platforms, leading the resolution of critical incidents and root cause analysis. Collaborate with manufacturers and participate in the evolution and modernization of the Digital Workplace environment.
Coordinate ITSM projects and manage IT infrastructure change processes within a public administration environment. Responsible for leading CAB meetings, creating executive reports, and ensuring the application of ITIL best practices across various service management processes.
Coordinate software development and digital transformation of IT services for the public sector of the Junta de Andalucía. Manage ITSM requests and ensure the continuity and evolution of legacy systems and electronic administration platforms.
Provide first-level technical support to users by managing requests and incidents related to corporate services and access. Perform initial technical diagnosis and triage to resolve issues or escalate them to the appropriate teams.
Lead the technical operation of IT infrastructure to ensure stability and continuity in a public administration environment. Manage Azure services, Windows/Linux systems, and network components while coordinating technical tasks and incident resolution.
