The Senior Financial Analyst will own the company's financial planning and analysis function, including annual budgeting, rolling forecasts, and executive-level reporting. They will partner with cross-functional teams to drive business performance and utilize AI tools to improve financial modeling and reporting processes.
Act as the primary technical point of contact for support, managing high-profile escalations and creating customer environments for troubleshooting. Collaborate with engineering, product management, and quality assurance teams to drive process improvements and deliver product training.
The Customer Success Manager will build and nurture relationships with enterprise customers to drive adoption, retention, and expansion of the SafeBreach platform. They will act as a trusted advisor, developing success plans and coordinating with internal teams to ensure customer business objectives are met.
The Technical Support Engineer will serve as a primary point of contact for enterprise customers, troubleshooting and resolving complex technical issues within the exposure validation platform. They will also manage customer environments in the support lab, document defects, and contribute to knowledge base development.
Lead onboarding and complex technical implementations for enterprise customers, providing guidance, training, and ongoing support while meeting service-level expectations. Drive product adoption and account growth, identify customer risks and optimization opportunities, and coordinate with Product, Engineering, Sales, and Support teams to resolve issues and advocate for customer needs.
