The Shift Supervisor oversees daily contact center operations, including training, coaching, and developing the customer service team. They ensure compliance with TRICARE requirements while monitoring performance metrics and managing staff schedules.
The Licensed inTransition Coach provides specialized, telephonic, one-on-one coaching to facilitate transitions between psychological health care providers. They engage in motivational interviewing and barrier identification to support callers in maintaining their psychological health care treatment.
The Legal Concierge provides coaching, care coordination, and referral services to clients enrolled in the VA Caregiver Legal and Financial program. They are responsible for assessing client needs, documenting sessions in a case management system, and assisting with legal forms and goal planning.
