Provide 24/7 support to service members and veterans by managing inquiries and bridging the gap to psychological health care services. Responsibilities include conducting triage, crisis counseling, and accurately documenting all interactions within the program systems.
The Licensed inTransition Coach provides specialized, telephonic, one-on-one coaching to facilitate transitions between psychological health care providers. They are responsible for encouraging continued engagement with care, performing crisis counseling, and maintaining accurate documentation of all interactions.
The Legal Concierge provides coaching, care coordination, and referral services to clients enrolled in the VA Caregiver Legal and Financial program. They are responsible for assessing client needs, documenting sessions in a case management system, and assisting with legal forms and goal planning.
