The Inside Sales Representative will manage high-volume inbound and outbound calls to discuss window and door needs with homeowners. They are responsible for scheduling in-home consultations and accurately documenting all appointment data in company systems.
The role involves managing high volumes of inbound and outbound calls to homeowners to discuss window and door needs. You will be responsible for scheduling in-home consultations and accurately documenting all appointment data in company systems.
The representative will manage high-volume inbound and outbound calls to discuss window and door needs with homeowners. They are responsible for scheduling in-home consultations and accurately documenting all appointment data in company systems.
The technician will guide sales representatives through window openings to ensure accurate measurements using specialized software. They are also responsible for providing installation solutions and maintaining accurate documentation of job-related circumstances.
You will own workforce management for an inside sales center, including forecasting contact volume, building schedules, and managing staffing for a predominantly remote team. You will also lead two WFM analysts and tune the Verint platform to ensure optimal operational efficiency.
