United States$43000 - $45000 per year2-5 yrs expSupport
Provide in-depth technical support for hardware, software, and networking issues while maintaining accurate documentation in the problem management database. Responsibilities include installing equipment, managing user access, and analyzing incident reports to recommend process improvements.
The agent will handle inbound and outbound calls regarding collections and billing inquiries. They are responsible for account reconciliation, negotiating payment plans, and maintaining accurate records of customer interactions.
