The role involves contacting customers to negotiate payment plans for overdue or defaulted loans while maintaining positive rapport. You will manage inbound and outbound calls to achieve revenue targets and call quality objectives.
The Collections Agent is responsible for contacting customers to negotiate payment plans for overdue or defaulted loans. They act as a liaison between the company and customers while maintaining revenue targets and call quality objectives.
The Customer Care Agent is responsible for servicing Advance America customers through various communication channels, ensuring compliance with company processes. They must effectively listen to customer needs, resolve issues, and maintain a professional demeanor while interacting with customers and co-workers.
