Polar

You will protect the platform's integrity by reviewing merchant applications, investigating fraud, and ensuring compliance with policies. Additionally, you will collaborate with cross-functional teams to improve risk workflows and operational efficiency.

You will provide frontline support to merchants by troubleshooting payment, subscription, and technical issues while collaborating with product teams to improve the user experience. Additionally, you will help define operational processes and contribute to documentation to help the support function scale.

The Senior Platform Engineer will architect and evolve the Polar platform, focusing on ensuring the system remains fast, resilient, and operationally sound while handling global payments and billing infrastructure. Key duties include driving platform reliability, engineering for scale, advancing SRE/DevOps practices, and evolving cloud infrastructure systems.