The operator provides confidential, nonjudgmental peer support to callers and texters via phone or text using person-centered and strengths-based approaches. They are also responsible for accurate data collection, managing crisis situations, and adhering to programmatic protocols.
The supervisor oversees daily operations of the support line, including scheduling, recruitment, and training of staff. They also provide 1:1 supervision and spend at least 50% of their time offering direct peer support to callers.
