The Support Engineer will resolve customer support cases, troubleshoot installation issues, and reproduce bugs. They will also act as a liaison for the community and maintain technical documentation and knowledge base content.
Develop and maintain JavaScript features for client applications including browser extensions, desktop apps, and SDKs. Collaborate with the team to ensure high security standards, performance, and quality through code reviews and testing.
The Support Engineer will troubleshoot installation issues, reproduce bugs, and resolve customer support cases via email, phone, and video-conference. Additionally, they will maintain the knowledge base by creating technical documentation, tutorials, and blog posts.
