The Customer Service Representative manages incoming patient calls, processes payments, and resolves billing or insurance inquiries. They also perform administrative tasks, maintain patient account records, and ensure compliance with HIPAA regulations.
The representative is responsible for managing incoming and outgoing patient calls, processing payments, and resolving billing or account inquiries. They will also perform administrative tasks, maintain patient records in EMR software, and collaborate with the team to ensure operational efficiency.
The Triage Administrative Specialist is responsible for transposing voice messages into EMR systems like EClinicalWorks and Epic with high accuracy. They also assist with patient communication, manage administrative tasks, and provide coverage for various medical departments during weekends and holidays.
