The Customer Support and Logistics Manager oversees daily materials movements, inventory management, and logistics analysis within the Taiwan regional warehouse. They are responsible for processing service requests, managing parts inventory, and coordinating with field service engineers to ensure efficient operations.
Provide expert-level hardware support for semiconductor tools through remote assistance and on-site visits. Collaborate with internal teams to drive product improvements, documentation development, and provide training to field service engineers.
Responsible for designing and delivering technical training courses and materials to service engineers and customers. This includes conducting classroom and laboratory sessions and maintaining training equipment readiness.
Perform on-site installation, diagnosis, troubleshooting, and repair of complex semiconductor equipment and systems. Act as the primary technical liaison for customers, providing instruction on system operation and maintenance.
Support customers in the application of AOI and metrology products through troubleshooting, training, and performance evaluation. Provide technical direction to the account team to maximize business opportunities and assist in the design of new equipment.
The Ramp Manager organizes and schedules the installation of complex electro-mechanical equipment and software systems. They supervise ramp engineers, manage customer escalations, and develop installation metric methods to improve performance.
Design and conduct technical training courses for customers and service engineers, including classroom and laboratory sessions. Develop course content from engineering documentation and ensure materials reflect current product features.
Design and conduct technical training courses for customers and service engineers, including classroom and laboratory sessions. Develop course content from engineering documentation and ensure materials reflect current product features.
