Manage customer retention and service support activities, specifically focusing on the delivery of pre- and post-sales support for TSMC. Lead technical troubleshooting, resource coordination across business units, and the development of team skill levels.
Onto Innovation
8 Remote Job Openings at Onto Innovation
Drive revenue and service growth in the Eastern US region by expanding account share of wallet and widening the customer footprint in semiconductor metrology and lithography. The role involves owning the entire sales cycle from strategy development to tool acceptance and long-term customer satisfaction.
The Ramp Manager organizes and schedules the installation of complex electro-mechanical equipment and software systems. They supervise ramp engineers, manage customer escalations, and develop installation metric methods to improve performance.
Design and conduct technical training courses for customers and service engineers, including classroom and laboratory sessions. Develop course content from engineering documentation and ensure materials reflect current product features.
Design and conduct technical training courses for customers and service engineers, including classroom and laboratory sessions. Develop course content from engineering documentation and ensure materials reflect current product features.
The Field Service Engineer is responsible for installing new semiconductor systems and providing real-time technical support to customers. They must manage maintenance requests and communicate status updates effectively in high-pressure environments.
Lead a team of field service engineers and managers to optimize service operations and meet regional revenue targets. Manage administrative tasks, customer performance meetings, and career development for reporting staff.
The Technical Product Support Engineer will provide expert-level hardware support for installed Onto Innovation tools through escalation processes, either remotely or at customer sites. They are responsible for developing and communicating action plans and results to internal and external customers while driving improvements in support structure via documentation and feedback to design engineers.
