Design and conduct technical training courses for customers and service engineers, including classroom and laboratory sessions. Develop course content from engineering documentation and ensure materials reflect current product features.
Onto Innovation
8 Remote Job Openings at Onto Innovation
Design and conduct technical training courses for customers and service engineers, including classroom and laboratory sessions. Develop course content from engineering documentation and ensure materials reflect current product features.
Drive revenue and service growth in the Eastern US region by expanding account share of wallet and widening the customer footprint in semiconductor metrology and lithography. Manage the entire sales cycle from strategy development and contract negotiation to tool acceptance and long-term customer satisfaction.
Perform on-site installation, diagnosis, troubleshooting, and repair of complex semiconductor equipment and systems. Serve as the primary technical liaison for customers, providing training on system operation and maintenance.
The Field Service Engineer is responsible for installing new semiconductor systems and providing real-time technical support to customers. They must manage maintenance requests and communicate status updates effectively in high-pressure environments.
Lead a team of field service engineers and managers to optimize service operations and meet regional revenue targets. Manage administrative tasks, customer performance meetings, and career development for reporting staff.
The Technical Product Support Engineer will provide expert-level hardware support for installed Onto Innovation tools through escalation processes, either remotely or at customer sites. They are responsible for developing and communicating action plans and results to internal and external customers while driving improvements in support structure via documentation and feedback to design engineers.
Responsibilities include delivering technical presentations, performing system demonstrations, and providing both on-site and remote applications support to customers facing manufacturing process issues. The role also involves interfacing with internal departments to determine equipment specifications and assisting with final tool acceptance and customer training.
