Perform on-site installation, diagnosis, troubleshooting, and repair of complex semiconductor equipment and systems. Act as the primary technical liaison for customers, providing instruction on system operation and maintenance.
Onto Innovation
9 Remote Job Openings at Onto Innovation
Support customers in the application of AOI and metrology products through troubleshooting, training, and performance evaluation. Provide technical direction to the account team to maximize business opportunities and assist in the design of new equipment.
Responsible for the installation, repair, and maintenance of metrology and inspection tools for semiconductor process control. This includes responding to tool-down situations and providing technical feedback to the factory and sales teams.
Drive revenue and service growth in the Eastern US region by expanding account share of wallet and widening the customer footprint in semiconductor metrology and lithography. The role involves owning the entire sales cycle from strategy development to tool acceptance and long-term customer satisfaction.
The Ramp Manager organizes and schedules the installation of complex electro-mechanical equipment and software systems. They supervise ramp engineers, manage customer escalations, and develop installation metric methods to improve performance.
Design and conduct technical training courses for customers and service engineers, including classroom and laboratory sessions. Develop course content from engineering documentation and ensure materials reflect current product features.
Design and conduct technical training courses for customers and service engineers, including classroom and laboratory sessions. Develop course content from engineering documentation and ensure materials reflect current product features.
Lead a team of field service engineers and managers to optimize service operations and meet regional revenue targets. Manage administrative tasks, customer performance meetings, and career development for reporting staff.
The Technical Product Support Engineer will provide expert-level hardware support for installed Onto Innovation tools through escalation processes, either remotely or at customer sites. They are responsible for developing and communicating action plans and results to internal and external customers while driving improvements in support structure via documentation and feedback to design engineers.
