Normative

Drive user-centered design improvements for enterprise product experiences, focusing on accessibility and alignment with business needs. Create a variety of design artifacts including prototypes, customer journeys, and interface designs while collaborating in multidisciplinary teams.

Lead end-to-end strategy engagements for clients in regulated industries, from problem framing to final delivery. Synthesize research into actionable strategic frameworks and present recommendations to senior stakeholders.

Lead technical delivery on complex client engagements in regulated industries while managing client relationships and technical scope. Design and build internal infrastructure, establish development standards, and mentor junior team members.