You will be responsible for leading complex customer IT outsourcing and transition projects from initial planning to successful completion. This includes active project controlling, stakeholder management, and transparent reporting at the C-level.
The role involves managing Linux-based customer systems and services while ensuring compliance with ITIL/ITSM processes and SLAs. You will also focus on advancing Ansible-based automation and utilizing AI-Ops infrastructure to optimize operational tasks.
The role involves planning and providing high-availability Windows-based IT systems within complex infrastructures. You will also be responsible for the technical conceptualization and implementation of customer projects in the managed Windows environment.
The role involves the operation, maintenance, and automation of high-availability ServiceNow instances and associated systems. Responsibilities include incident resolution, change management, and ensuring 24/7 system stability through technical support.
You will take technical responsibility for the architecture and development of the OpenStack platform, focusing on networking components like Neutron. Additionally, you will automate platform tasks, analyze complex network traffic, and provide 2nd and 3rd-level support for incidents.
The role involves taking technical responsibility for productive Ceph clusters, including architecture development, administration of RBD and Object Storage, and automation using Ansible and Python. You will also integrate storage into OpenStack and Kubernetes environments and handle 2nd and 3rd level support incidents.
Provide technical consulting for ServiceNow Sovereign Partner Cloud offerings and design technical solutions for customer proposals. Collaborate with account management to analyze customer requirements and develop the ServiceNow hosting portfolio.
