The role involves the operation, maintenance, and automation of high-availability ServiceNow instances and associated systems. Responsibilities include incident resolution, change management, and ensuring 24/7 system stability through technical support.
You will take technical responsibility for the architecture and development of the OpenStack platform, focusing on networking components like Neutron. Additionally, you will automate platform tasks, analyze complex network traffic, and provide 2nd and 3rd-level support for incidents.
The role involves taking technical responsibility for productive Ceph clusters, including architecture development, administration of RBD and Object Storage, and automation using Ansible and Python. You will also integrate storage into OpenStack and Kubernetes environments and handle 2nd and 3rd level support incidents.
Implement complex datacenter projects focusing on block, file, and object storage as well as backup solutions using CommVault and Veeam. Collaborate with virtualization and network teams to optimize infrastructure and support the sales team with technical consulting.
Provide technical consulting for ServiceNow Sovereign Partner Cloud offerings and design technical solutions for customer proposals. Collaborate with account management to analyze customer requirements and develop the ServiceNow hosting portfolio.
Coordinate all technical aspects of customer setups and act as the primary link between clients, operations teams, and IT service management. Advise customers on IT landscape development and lead technical review meetings and Change Advisory Boards.
Coordinate all technical aspects of customer-specific setups and act as a link between customers, operations teams, and IT service management. Advise customers on IT landscape development with a focus on innovation and efficiency while managing technical reviews and escalations.
You will be responsible for the sustainable troubleshooting, planning, and implementation of changes within the network infrastructure. Additionally, you will proactively optimize systems through upgrades, migrations, and monitoring while participating in on-call rotations.
You will be responsible for the design, optimization, and maintenance of high-availability electrical infrastructure, including UPS and emergency power systems. Additionally, you will act as a key interface between building services and IT operations to ensure maximum system stability and efficiency.
