The Service Desk Engineer provides Tier 1 frontline technical support for diverse client environments via phone, chat, and email. They are responsible for resolving moderately complex hardware and software issues while maintaining accurate documentation in the ticketing system.
The engineer will serve as a senior L3 escalation point for complex hybrid cloud incidents and perform root cause analysis. They are responsible for designing, deploying, and maintaining scalable architectures while automating infrastructure delivery across AWS, Azure, and GCP environments.
The Solutions Engineer will consult on the design and delivery of IT solutions, including cloud migrations and managed service plans, while acting as a trusted advisor to clients. They are responsible for assessing IT environments, developing statements of work, and delivering quarterly business reviews to ensure client success.
The Senior Azure Administrator will manage the Azure foundation, security posture, and platform readiness during a migration to Microsoft Power Platform. They will also provide governance, support for external implementation partners, and maintain environment documentation.
