Customer Service Agent
Provide professional customer support via email and chat regarding orders, payments, and deliveries. Maintain accurate customer records and ensure timely resolution of inquiries while following company SOPs.
Newstel
Remote Job Openings at Newstel (6)
Trainer and Quality Assurance Specialist
The role involves delivering onboarding and refresher training to agents while evaluating customer interactions to ensure quality standards are met. You will collaborate with operations teams to identify performance trends and provide actionable coaching to support agent development.
Customer Service Agent
Provide professional and empathetic customer support through inbound voice interactions to resolve account, order, and service concerns. Accurately document customer information and ensure adherence to standard operating procedures and quality standards.
Mitarbeiter im Kundenservice Deutschsprachig (Remote)
You will handle customer inquiries via phone and email, ensuring high-quality service from initial contact to final resolution. Additionally, you will maintain accurate records in CRM systems and collaborate with the team to meet productivity and quality KPIs.
Account Manager (BPO / Customer Experience) (m/w/d)
The Account Manager is responsible for the operational and strategic management of multiple BPO customer accounts, ensuring high service quality and long-term growth. This includes leading team leads, optimizing KPIs/SLAs, and acting as the central interface between clients and internal operational teams.
Sales Manager (m/w/d) Influencer Marketing | Fixgehalt + Provision
The role involves identifying and acquiring influencers and content creators to build long-term partnerships for clients. Responsibilities include managing the sales pipeline in a CRM and collaborating with the campaign team for smooth handovers.