Newstel

Provide professional customer support via email and chat regarding orders, payments, and deliveries. Maintain customer records and use feedback to improve the overall customer experience.

The Account Manager is responsible for the operational and strategic management of multiple BPO customer accounts, ensuring high service quality and long-term growth. This includes leading team leads, optimizing KPIs/SLAs, and acting as the central interface between clients and internal operational teams.

Provide professional customer support via email and chat regarding orders, payments, and deliveries. Maintain customer records and use feedback to improve the overall customer experience.

The role involves identifying and acquiring influencers and content creators to build long-term partnerships for clients. Responsibilities include managing the sales pipeline in a CRM and collaborating with the campaign team for smooth handovers.

The role involves supporting day-to-day financial operations, including payment processing, reconciliations, and maintaining accurate financial records. Key tasks include managing invoices, preparing financial statements, and handling bank transactions.