Provide high-quality customer support via email, live chat, and phone while maintaining professional service standards. Manage customer accounts, orders, and technical inquiries while ensuring accurate data entry in CRM systems.
You will handle customer inquiries via email and telephone, focusing on order processing, delivery support, and complaint resolution. Additionally, you will be responsible for managing review portals and providing friendly, solution-oriented communication.
Handle customer inquiries via phone, live chat, and email regarding orders, deliveries, and product information. Maintain high quality and productivity standards while providing personalized and empathetic support to customers.
You will lead and develop a team of Customer Service Agents to ensure high-quality support and operational excellence. This includes monitoring performance metrics, providing coaching, and managing daily workflows to meet customer satisfaction targets.
The role involves active creator acquisition, negotiation of collaborations, and the ongoing management and development of influencer relationships. Additionally, the position requires administrative support tasks such as tracking packages, managing briefings, and monitoring campaign performance.
Provide professional and empathetic customer support through inbound voice interactions to resolve account, order, and service concerns. Accurately document customer information and ensure adherence to standard operating procedures and quality standards.
You will handle customer inquiries via phone and email, ensuring high-quality service from initial contact to final resolution. Additionally, you will maintain accurate records in CRM systems and collaborate with the team to meet productivity and quality KPIs.
The Account Manager is responsible for the operational and strategic management of multiple BPO customer accounts, ensuring high service quality and long-term growth. This includes leading team leads, optimizing KPIs/SLAs, and acting as the central interface between clients and internal operational teams.
The role involves identifying and acquiring influencers and content creators to build long-term partnerships for clients. Responsibilities include managing the sales pipeline in a CRM and collaborating with the campaign team for smooth handovers.
