The Team Leader will oversee and develop a team of Customer Experience Specialists to ensure high productivity, SLA adherence, and exceptional service quality. They are responsible for coaching team members, monitoring operational performance, and driving customer satisfaction through data-driven improvements.
Newstel
7 Remote Job Openings at Newstel
You will handle customer inquiries via phone and email, ensuring high-quality service from initial contact to final resolution. Additionally, you will maintain accurate records in CRM systems and collaborate with the team to meet productivity and quality KPIs.
Customer Service Agent (Project-Based | Full-Time and Part-Time)
Newstel
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Full Time
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21 days ago
Newstel
Provide professional customer support via email and chat regarding orders, payments, and deliveries. Maintain customer records and use feedback to improve the overall customer experience.
The Account Manager is responsible for the operational and strategic management of multiple BPO customer accounts, ensuring high service quality and long-term growth. This includes leading team leads, optimizing KPIs/SLAs, and acting as the central interface between clients and internal operational teams.
Provide professional customer support via email and chat regarding orders, payments, and deliveries. Maintain customer records and use feedback to improve the overall customer experience.
Sales Manager (m/w/d) Influencer Marketing | Fixgehalt + Provision
Newstel
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Full Time
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a month ago
Newstel
The role involves identifying and acquiring influencers and content creators to build long-term partnerships for clients. Responsibilities include managing the sales pipeline in a CRM and collaborating with the campaign team for smooth handovers.
The role involves supporting day-to-day financial operations, including payment processing, reconciliations, and maintaining accurate financial records. Key tasks include managing invoices, preparing financial statements, and handling bank transactions.