The Live Events Associate serves as the primary point of contact for partner railroads, overseeing site planning, marketing, and retail operations for the Day Out With Thomas touring program. This role involves traveling to events to manage setup, execution, and breakdown while ensuring brand standards and maximizing consumer engagement.
Provide high-quality customer service by assisting catalog and online customers through phone and email interactions. Resolve product, order, and service-related inquiries while accurately processing transactions and documenting interactions.
Provide high-quality customer service by assisting catalog and online customers through phone and email interactions. Resolve product, order, and service-related inquiries while accurately documenting transactions in company systems.
Provide high-quality customer support via phone and email regarding retail experiences, products, and orders. Research and resolve customer issues while maintaining accurate documentation and meeting productivity standards.
Provide high-quality customer support via phone and email regarding retail experiences, products, and orders. Research and resolve customer issues while maintaining accurate documentation and adhering to company service standards.
