Mangomint

Guide beauty and wellness business owners through a 2-3 week software implementation period to ensure successful adoption. Manage a monthly pipeline of 25-30 accounts by providing product training, configuring accounts, and connecting features to business goals.

The role focuses on removing engineering bottlenecks by building CI/CD pipelines and infrastructure-as-code. A key responsibility is 'VibeOps', which involves refactoring and hardening AI-generated apps from non-technical teams into secure, production-grade systems.

Respond to customer inquiries via chat and calls with speed and accuracy to ensure satisfaction and retention. Collaborate with internal teams to resolve technical issues and document frequent customer problems and solutions.