The Client Care Coordinator manages travel logistics, including bookings, changes, and inquiries while ensuring accurate itinerary data. They also facilitate communication between clients and providers to resolve issues and provide guidance on travel policies.
Act as the primary point of contact for travelers to resolve inquiries and manage itinerary changes via email, chat, and phone. Troubleshoot travel-related issues in real-time and document all client interactions in internal systems.
Deliver exceptional customer care by managing client itineraries and providing proactive support before and during their trips. Build trust through professional communication while monitoring trips to anticipate and address client needs.
