LIGHTHOUSE WORKS INC

Assist callers with SNAP and Medicaid inquiries, including application guidance and case status updates. Navigate multiple systems to document interactions and meet performance metrics for call handling and customer satisfaction.

The professional will deliver exceptional customer service by answering inquiries via phone, email, SMS, or chat, while actively listening to customer needs. They must utilize soft sales techniques to offer product or service solutions in a helpful, non-pressuring manner and maintain accurate records in the CRM system.

Customer Care Professionals will provide exceptional customer service while utilizing soft sales techniques to recommend products or services. They will answer inquiries, resolve issues, and maintain positive relationships with customers.