Serve as the primary point of contact for incoming support requests via phone and email. Troubleshoot and resolve technical issues related to hardware and software while documenting interactions in NetSuite.
The representative acts as the primary interface between the client and the company, managing customer relationships, contracts, and service level agreements. They are responsible for handling escalated helpdesk issues, mobility service requests, and providing regular performance reports to clients.
Serve as the primary point of contact for incoming customer support inquiries via phone and email. Troubleshoot and resolve technical issues related to hardware and software while maintaining accurate documentation in the case management system.
