The role focuses on delivering high-quality onboarding and operational support for Event Organizers using the Let's Do This platform. Responsibilities include managing support requests, troubleshooting platform issues, and improving internal workflows and self-serve resources.
Manage the end-to-end onboarding and operational support for Event Organizers to ensure successful platform launches. Improve internal workflows and collaborate with Product and Engineering teams to scale the organizer experience.
Manage the end-to-end onboarding and operational support for event organizers to ensure successful platform launches. Improve internal workflows and collaborate with product and engineering teams to scale the organizer experience.
The Onboarding & Support Manager will lead partner onboarding processes and deliver high-quality support while building an AI-first support engine to improve scalability. They will also manage event-day operations and drive operational improvements by identifying inefficiencies and feeding insights to product teams.
The Onboarding & Support Manager will lead partner onboarding, configure accounts, and manage project timelines to ensure successful platform implementation. Additionally, they will build an AI-first support engine to automate workflows and improve partner self-sufficiency while maintaining high-quality support standards.
