Leading Edge Connections

The representative will support customers via chat, email, and phone using CRM tools to resolve inquiries and troubleshoot product issues. They are responsible for accurately documenting interactions, identifying trends, and maintaining high service standards while meeting client metrics.

Responsibilities include taking inbound and making outbound calls daily, dispatching appropriate technicians or resources to customers, and remaining calm when dealing with potentially distressed customers. The agent must also provide customer service with empathy and ensure client needs are met.