knownwell

The Patient Experience Coordinator manages high-volume inbound and outbound patient calls while providing empathetic support and scheduling appointments. They are also responsible for documenting interactions in the EHR and coordinating care follow-ups to ensure a seamless patient experience.

The Medical Director provides senior physician leadership, overseeing clinical performance, care model execution, and medical standards for a national prescriber organization. They partner cross-functionally to optimize workflows and product capabilities while maintaining high-quality, evidence-based obesity care outcomes.

The Case Manager is responsible for ensuring care continuity and patient safety by identifying and closing care gaps outside of direct clinician encounters. Key duties include managing EHR integrity, coordinating transitions of care, and facilitating access to specialty and behavioral health services.

Lead product strategy and execution across clinical and technology platforms, including patient-facing tools and external products. Manage the product roadmap and lead a growing product team to transition the company into a technology-enabled platform.

The Patient Experience Coordinator serves as the primary point of contact for patients, managing high-volume inbound and outbound calls and scheduling appointments. They are responsible for coordinating care, documenting interactions in the EHR, and ensuring a seamless onboarding process for new patients.