Kiavi

Process loan applications by collecting essential documents and analyzing them against credit policies to prepare for underwriting decisions. Serve as the primary point of contact for customers, brokers, and third parties to ensure a smooth mortgage process.

Manage a portfolio of loans in default by implementing loss mitigation strategies and negotiating workout plans to avoid default. Coordinate with investors and internal departments to determine the best financial return for delinquent loans.

Serve as the dedicated point of contact for borrowers to maintain trust-based relationships and ensure a positive project lifecycle. Proactively monitor loan statuses to mitigate delinquency risks and resolve post-closing inquiries regarding payments and servicing.