You will serve as the primary point of contact for Prime customers, managing account inquiries, onboarding institutional clients, and handling formal complaints. Additionally, you will contribute to operational efficiency by building support documentation, tracking performance metrics, and collaborating with internal teams on risk and compliance matters.
The role is responsible for growing the AI sector on Kalshi by identifying and creating new AI-related markets. This includes driving organic and paid growth through community engagement, social media, and affiliate partnerships.
Own the state-level regulatory and legislative strategy across the Western US to advance Kalshi's interests. Build relationships with elected officials and manage outside lobbyists to shape policy language and monitor legislative developments.
