Innovative Healthcare Informatics, LLC

Lead the bridge between business stakeholders and technical teams to capture requirements and design complex technical solutions. Develop and maintain reports and dashboards within ServiceNow Nuvolo to support operational visibility and regulatory compliance.

Lead complex initiatives to bridge business needs and technical solutions, specifically focusing on asset and maintenance management. Partner with stakeholders and development teams to document requirements and ensure successful system implementation.

Drive the optimization of government and commercial services using human-centered design and structured process improvement techniques. Lead process mapping, stakeholder research, and organizational change initiatives to enhance efficiency and public service outcomes.