iWorks Corporation

The Tier 1 IT Service Desk Support Specialist provides first-level technical support for end users, serving as the primary point of contact for technical assistance. Responsibilities include responding to user issues, documenting incidents, troubleshooting common problems, and escalating issues when necessary.

The PMO Analyst will support federal program governance by implementing standardized processes, templates, and documentation practices. They will also track project performance, manage budgets, and facilitate communication between leadership and delivery teams.

The specialist will act as the main contact for application needs, conducting system demonstrations and translating user perspectives into actionable requirements and documentation. They will also manage change requests and track operational reports to support decision-making.