Honda Canada Inc.

Manage inbound inquiries for delinquent accounts, negotiating payment arrangements and providing solutions for financial hardship. Handle specialized account servicing including repossession, total loss events, estate administration, and bankruptcy processes.

The specialist handles high-tier customer escalations and financial assistance requests to retain customers. They coordinate with internal stakeholders to resolve brand-damaging situations and provide official company positions on complaints.

The Dealer Sales Analyst supports operational needs and KPI reporting to strengthen the Honda brand and ensure dealership profitability. They act as the primary contact for dealer communications and provide data-driven insights to Zone and Senior Management.