Honda Canada Inc.

Analyze and adjudicate consumer and business credit applications to minimize financial risk for Honda. Provide professional support to dealers regarding credit decisions, programs, and vehicle residual values.

Manage inbound inquiries for delinquent accounts, negotiating payment arrangements and providing solutions for financial hardship. Handle specialized account servicing including repossession, total loss events, estate administration, and bankruptcy processes.

The specialist handles high-tier customer escalations and financial assistance requests to retain customers. They coordinate with internal stakeholders to resolve brand-damaging situations and provide official company positions on complaints.