You will manage a portfolio of clients to ensure high satisfaction, drive product adoption, and handle onboarding processes. Additionally, you will identify growth opportunities through upsells and cross-sells while acting as the voice of the customer to influence product development.
You will act as the primary point of contact for customer inquiries, managing the onboarding and offboarding processes while coordinating with internal teams. Additionally, you will focus on process optimization and provide administrative support to the account management team.
