This position supports the Grant Support Department by processing portal enrollments and managing email inquiries from patients, providers, and pharmacies. The role also involves staffing the inbound portal hotline to provide superior customer service and resolve call escalations.
The specialist supports the Payments Department by processing copay, premium, and specialty payments while managing the internal help desk. They are responsible for resolving payment inquiries, handling call escalations, and identifying trends to report to department leadership.
The specialist will process copay, premium, and specialty payments while maintaining Foundation guidelines and using the Grants Management System. They are also responsible for providing superior customer service by handling inbound and outbound calls for patients, caregivers, and healthcare professionals.
