The Account Manager serves as the primary point of contact for clients, overseeing new account setup and group enrollment. They are responsible for analyzing benefit plan options and managing renewals to ensure a smooth member experience.
Own the design-to-code pipeline by translating product requirements into high-fidelity mockups and building them into production applications. Maintain the company design system and ensure accessibility and UX quality across all member-facing and internal platforms.
The role involves conducting member intake, managing support requests, and processing reimbursement claims. Additionally, the coordinator identifies service friction patterns to suggest improvements for the overall member experience.
The associate is responsible for driving B2B sales through cold calling, walk-ins, and follow-ups to build a pipeline of business clients. The role focuses on selling affordable health care solutions to small and large businesses to generate monthly recurring revenue.
