Hammerspace

The Customer Support Engineer will provide top-tier L3/L4 technical support to customers, ensuring timely resolution of complex issues. They will also collaborate with sales, product, and engineering teams to drive product improvements and maintain a comprehensive knowledge base.

You will act as a technical expert to tailor Hammerspace to tailor solutions to customer needs and drive revenue growth through strategic partnerships. Responsibilities include leading technical evaluations, delivering product presentations, and managing responses to RFPs to secure technical wins.

Act as a technical expert during the sales process to tailor Hammerspace solutions to customer needs and drive revenue growth. Lead technical evaluations, benchmarks, and architecture presentations to secure technical wins with prospective accounts.