The role involves managing online reservations, responding to customer inquiries across multiple digital channels, and resolving booking issues. Additionally, the agent is responsible for monitoring web bookings and conducting manual reviews to identify and prevent fraudulent activity.
The agent is responsible for processing cruise reservations, modifications, and managing customer inquiries while achieving sales targets. They must also provide exceptional customer service, maintain accurate booking records, and follow up on payments and supplier files.
Provide first-level customer support via live chat, email, and phone while managing travel bookings and inquiries. Proactively engage customers to recommend travel products and identify opportunities for upselling and cross-selling.
