H.I.S Canada Travel Inc.

Respond to travel agent reservation inquiries to achieve sales targets and call center KPIs. Handle bookings with accuracy while managing follow-ups with suppliers and agents.

Handle inbound and outbound inquiries to assist customers with flight bookings, modifications, and cancellations. Provide accurate fare quotes and travel information while maintaining high customer satisfaction metrics.

Responsible for handling customer inquiries, processing new bookings, and managing reservation modifications. The role focuses on achieving sales targets and maintaining high-quality customer service KPIs.