The Reservation Agent is responsible for handling customer inquiries, managing reservation modifications, and processing new bookings. The role focuses on achieving sales targets, contributing to call centre KPIs, and delivering excellent customer service.
The role involves managing online reservations, responding to customer inquiries across multiple digital channels, and resolving booking issues. Additionally, the agent is responsible for monitoring web bookings and conducting manual reviews to identify and prevent fraudulent activity.
The agent is responsible for processing cruise reservations, modifications, and managing customer inquiries while achieving sales targets. They must also provide exceptional customer service, maintain accurate booking records, and follow up on payments and supplier files.
