The DevOps Engineer II is responsible for designing, implementing, and supporting automation, deployment, and operational reliability across cloud and hosted environments. This role involves collaborating with engineering teams to optimize CI/CD pipelines, manage infrastructure as code, and improve system performance through AIOps practices.
Manage the end-to-end incident lifecycle, including detection, triage, and resolution while coordinating cross-functional teams. Leverage AI-driven insights and automation to improve system reliability, reduce incident recurrence, and enhance operational outcomes.
The role involves providing advanced technical support for cloud-based solutions and assisting leadership with queue monitoring and case escalations. You will also be responsible for troubleshooting complex software issues and participating in 24/7/365 on-call support rotations.
The Site Reliability Engineer will ensure the reliability, scalability, and performance of services through proactive monitoring, incident management, and system improvements. They will also lead automation efforts, provide on-call production support, and collaborate with engineering teams to implement best practices.
Design and implement automation, deployment, and monitoring systems to ensure operational reliability across cloud environments. Lead the integration of AI-driven DevOps platforms to optimize CI/CD pipelines, observability, and infrastructure efficiency.
Build and deploy AI-powered automations across Forethought, Salesforce, and Microsoft Copilot to improve resolution rates. Design scalable support workflows for auto-resolution, case enrichment, and routing to reduce manual operational work.
