Lead a cross-functional engineering team while remaining hands-on with coding for 40-50% of the time. Drive the design, development, and delivery of scalable cloud-native distributed systems and oversee quality engineering governance.
Granicus India
7 Remote Job Openings at Granicus India
Ensure the reliability, scalability, and performance of services through infrastructure maintenance and process automation. Provide on-call production support, incident management, and collaborate with software engineers on system improvements.
Lead a global 24/7/365 technical support organization to ensure operational excellence across multiple communication channels. Partner with product and engineering teams to resolve complex issues and drive strategic improvements in the customer experience.
The Quality Engineer 3 is responsible for ensuring high product quality through a combination of manual testing, UI automation using Playwright, and performance testing with JMeter. They will design test plans, integrate automated tests into CI/CD pipelines, and collaborate with developers to improve test coverage.
The Support System Architect will design and evolve the technical strategy for customer support systems, focusing on scalability and AI-driven automation. This role involves leading cross-functional projects and serving as the subject matter expert for Salesforce and integrated CXS platforms.
This role involves reviewing and validating AI-generated responses and knowledge articles for accuracy, tone, and context, while also creating, testing, and validating automated workflows across platforms like Salesforce, Jira, and Wrike. The specialist will analyze customer satisfaction data to provide actionable feedback for improving content and support processes.
The role involves building, implementing, and maintaining technology within the Govtech industry to connect governments and constituents. Responsibilities also include preserving the Confidentiality, Integrity, and Availability (CIA) of company information assets and ensuring data privacy.
