Develop and maintain SaaS-based web applications while integrating AI-driven solutions into product features and workflows. Collaborate with stakeholders to design scalable, secure architectures and mentor junior team members.
Granicus India
10 Remote Job Openings at Granicus India
Design, implement, and support automation, deployment, and operational reliability across cloud and hosted environments. Partner with engineering and security teams to optimize CI/CD pipelines and integrate AI-driven operations for better service resilience.
Design and implement automation, deployment, and monitoring systems to ensure operational reliability across cloud environments. Lead the integration of AI-driven DevOps platforms to optimize CI/CD pipelines, observability, and infrastructure efficiency.
Lead requirement gathering and configuration for Salesforce Service Cloud projects to enhance support operations. Act as a bridge between technical teams and business stakeholders to deliver strategic initiatives and process improvements.
Design, build, and optimize AI-driven support workflows to improve resolution rates and reduce manual triage across systems like Salesforce and Forethought. Partner with cross-functional teams to implement governed AI agents and monitor performance through measurable reporting.
Build and deploy AI-powered automations across Forethought, Salesforce, and Microsoft Copilot to improve resolution rates. Design scalable support workflows for auto-resolution, case enrichment, and routing to reduce manual operational work.
The Product Owner will manage the product backlog and collaborate with engineering teams to deliver high-quality, customer-focused outcomes. They are expected to integrate AI capabilities to accelerate product discovery, refine requirements, and optimize the product lifecycle.
The role focuses on validating AI-generated responses and automating support workflows across Salesforce, Jira, and Wrike. It involves analyzing customer satisfaction data to improve AI model performance and overall customer experience.
Lead a cross-functional engineering team while remaining hands-on with coding for 40-50% of the time. Drive the design, development, and delivery of scalable cloud-native distributed systems and oversee quality engineering governance.
The Support System Architect will design and evolve the technical strategy for customer support systems, focusing on scalability and AI-driven automation. This role involves leading cross-functional projects and serving as the subject matter expert for Salesforce and integrated CXS platforms.
