You will provide professional customer service by answering inbound calls and emails while offering expert advice on musical instruments and audio-visual equipment. Additionally, you will resolve challenging customer inquiries and escalate issues when necessary to ensure a high-quality shopping experience.
You will work alongside engineering and infrastructure teams to build security into all processes, including threat modelling and cloud environment hardening. Your role involves automating security controls, improving IAM, and fostering a culture where security is shared and championed across the organization.
You will drive technical change and deliver commercial value by building scalable systems within a collaborative team. You are expected to champion new technologies and contribute to data-driven decision-making processes.
